{"id":15889,"date":"2024-07-15T15:09:10","date_gmt":"2024-07-15T15:09:10","guid":{"rendered":"https:\/\/margill.com\/?p=15889"},"modified":"2025-10-10T08:46:09","modified_gmt":"2025-10-10T12:46:09","slug":"is-it-possible-to-issue-a-refund-to-a-customer-who-overpaid-directly-from-margill","status":"publish","type":"post","link":"https:\/\/margill.com\/en\/is-it-possible-to-issue-a-refund-to-a-customer-who-overpaid-directly-from-margill\/","title":{"rendered":"Is it possible to issue a refund to a customer who overpaid, directly from Margill?"},"content":{"rendered":"

Q:<\/strong> Is it possible to issue a refund to a customer who overpaid, directly from Margill?<\/p>\n

A:<\/strong> Do you mean issuing a credit to the customer directly in Margill like when you do a pre-authorized debit with Perceptech \/ Acceo \/ Transphere (in Canada)?<\/p>\n

The answer is no with Perceptech \/ Transphere but with our other electronic payment partner, VoPay, yes it is possible by eTransfer (Interac credit). Credits to borrowers can be up to $25,000.<\/p>\n

\"\"<\/p>\n

For the Payment schedule, if the borrower has overpaid, then you can create an Additional principal type Line status – which you would rename to Refund (will only refund principal, but you can also refund interest ) and the amount would be negative to increase the principal (and interest if needed) and the balance.<\/p>\n

\"\"<\/p>\n

Don’t forget to add these to your reports and mathematical equations (for reporting) as needed as these become new transactions types.<\/p>\n","protected":false},"excerpt":{"rendered":"

Q: Is it possible to issue a refund to a customer who overpaid, directly from Margill? A: Do you mean issuing a credit to the customer directly in Margill like when you do a pre-authorized debit with Perceptech \/ Acceo \/ Transphere (in Canada)? The answer is no with Perceptech \/ Transphere but with our […]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","footnotes":""},"categories":[405,193,404],"tags":[368],"class_list":["post-15889","post","type-post","status-publish","format-standard","hentry","category-margill-loan-manager-documentation","category-knowledge-base","category-margill-loan-manager","tag-interac-credit"],"yoast_head":"\r\nIs it possible to issue a refund to a customer who overpaid, directly from Margill? - Margill<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/margill.com\/en\/is-it-possible-to-issue-a-refund-to-a-customer-who-overpaid-directly-from-margill\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Is it possible to issue a refund to a customer who overpaid, directly from Margill? - Margill\" \/>\r\n<meta property=\"og:description\" content=\"Q: Is it possible to issue a refund to a customer who overpaid, directly from Margill? A: Do you mean issuing a credit to the customer directly in Margill like when you do a pre-authorized debit with Perceptech \/ Acceo \/ Transphere (in Canada)? 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